Not enough recent reviews yet to synthesise a reliable sentiment read for this business.
Based on limited recent reviews, so treat this as low-confidence.
One recent complaint about unresponsiveness shadows an older five-star experience praising Mat Mello's fair pricing and clean work on dry rot repair. Evidence is thin: only two reviews across six years.
Most inspections run smoothly with on-time arrivals and detailed findings explained clearly to buyers and agents. However, two serious failures stand out: an inspector skipped crawl space inspection twice and a manager responded dismissively when escalated, while another visit left mud and debris tracked through the house. When HomeGuard delivers, clients praise fast reports and knowledgeable staff like Shane, Joshua, and Tyler. The inconsistency between best and worst experiences matters.
One reviewer praised Rick for arriving during a storm to repair roof tiles damaged by a fallen tree, then taking extra steps to trim the neighbor's tree and prevent future damage. Evidence is limited to a single five-year-old review.
Last updated 2026-07-26