Google-verified54 Google reviews
Every review is five stars. Straight Line's crew shows up on time, diagnoses leaks and roof damage with care, and completes work without cutting corners. Named technicians like Jose, Manuel, Omar, Jacob, and Roberto are repeatedly singled out for professionalism and skill.
Reviewers emphasize that estimates match final costs with no surprises. Staff photograph their work, explain findings on-site, and sweep and blow debris before leaving. The company proactively returns to shore up previous repairs and handles complex jobs (tree damage, 33-year-old tile roofs, dry rot) methodically and right the first time.
Two one-star reviews describe supplier liens, unresponsiveness, and roof installation problems; one four-star review notes professionalism. Evidence is thin and dated, so caution is warranted.
Multiple homeowners report returning to Triark for repeat roof work, citing consistent honesty when inspectors decline unnecessary replacement and instead recommend targeted repair. Jay, Levi, and Miguel earn specific mention for explaining problems thoroughly with visual documentation, while crews complete jobs on schedule or early, clean up daily, and remain accessible during projects. One reviewer noted estimate delays attributed to illness, but praised fast scheduling once inspection and repairs began. Named staff across inspections and repairs include Jay, Levi, Miguel, Kiana, Daniel, and Jose. Tile and asphalt shingle repairs feature prominently. Reviewers highlight before-and-after photos sent after completion and detailed written estimates including warranty terms. A retired building contractor endorses the company's proposal accuracy and specialist-quality execution. Storm damage and solar-panel coordination repairs also mentioned as handled smoothly.
Alex Perez and his crew earn high marks for showing up when promised, keeping customers updated daily, and treating every job with care. From fixing a slipped tile at no charge to replacing 80+ cracked tiles and managing dry rot within tight insurance-claim timelines, the team handles everything from small repairs to full roof replacements. Alex meets customers in person, his office staff answer questions fast, and the crew leaves properties clean each day. Reviewers consistently praise fair pricing, design advice, and the photo links that help with insurance paperwork. A retired state building inspector who hired them twice called it "a class act from top to bottom." Jobs finish within quoted timelines, and payment is processed through QuickBooks. No complaints surface in recent reviews.
Last updated 2026-08-26