Can I get a roof inspection the same day I call?

One customer received an inspection at 3pm after calling at 2pm, though this may not be standard.

Do you use your own crews or subcontractors?

The website claims 'our own crews on our payroll will perform all work; no subcontracting or day laborers', but reviews document subcontractors being hired and sent ahead of schedule, causing major damage in one case.

How long do roofs typically last after Tom Yancey installation?

Multiple customers report roofs installed 20+ years prior still performing well, though recent project management complaints suggest current service may differ.

The Tom Yancey Company

Updated 2026-07-26 · 6,274 reviewed · 348 listed · Scored from 49 Google reviews · How we rank ›

4.6(49) 79 composite score See reviews on Google ✓ Google-verified

Roof RepairRoof Replacement & InstallationResidential RoofingCommercial RoofingRoof Inspection & Insurance ClaimsGutter Installation & RepairRoofing Contractor

Google-verified49 Google reviewssince 1888

Services: Roof Repair, Roof Replacement & Installation, Residential Roofing
Reviews: 49

What recent reviews say

Adrian and named crew members earn consistent praise for responsiveness, professionalism, and cleanup; multiple customers report 20+ year durability of completed jobs. However, three serious complaints document subcontractor use (violating contract), catastrophic negligence (roof left exposed, water damage ruled negligent by arbitrator), and price gouging on simple repairs. The company's own website claims "no subcontracting or day laborers" and "our own crews on our payroll", but reviews show this promise has been broken with costly consequences.

Recent shift: Shift toward lower ratings in recent years; three serious one-star complaints within the last year (catastrophic negligence, 2-year stalled project, overpricing), while the high five-star ratings are weighted toward 2+ years ago. This suggests quality decline or service accountability issues in recent performance.

Praised for

responsive staff (Adrian, Scott, others)
professional workmanship and cleanup
same-day inspections and service
crew reliability and courtesy
warranty durability across decades

quality-workmanshipresponsive-communicationcleans-up-after-jobdurable-materialspunctual-crewmissed-deadlinesunresponsive-after-paymentoverpriced

Think twice if: Verify contract terms on roof tear-offs and weather protection; check whether crews are in-house before hiring, given documented subcontractor use and unmet promises.

Strengths

responsive sales staff (Adrian particularly noted)
same-day inspection availability
20+ year roof durability documented
crew professionalism and daily cleanup

Worth knowing

Adrian and Scott named as reliable points of contact for quotes and crew supervision
Mr. Yancey uses drone and high-definition camera for roof inspections
Crew leader Paul and crew member Marlo also noted in reviews
Company claims 'no subcontracting or day laborers' in contracts but reviews show subcontractors hired and used
One customer's roof installed 23 years prior by Yancey still performing well
Arbitrator ruled company 'negligent and failed to mitigate' in roofing project that left house exposed for 7 days

What reviews say by service

Roof Repair: High praise for quality and same-day availability; one complaint of severe overpricing ($2500 for minimal work); one catastrophic failure with negligence ruling
Roof Replacement & Installation: Consistently praised for professionalism, cleanup, and durability; one project incomplete after 2+ years
Residential Roofing: Multiple five-star reviews praising crew quality and aesthetics; serious complaint of negligence and water damage during tear-off
Roof Inspection & Insurance Claims: One five-star review praising drone and camera use for detailed inspection and same-day service
Gutter Installation & Repair: Mentioned as offered service; no specific review evidence

How it compares

Rated 4.6 against a 4.64 average across the 236 roof repair businesses listed here.
Has more Google reviews than 84% of the businesses in this directory.

How we scored this

Ranking Method

Star rating 74

Review volume 74

Review recency 97

Review sentiment 67

Profile completeness 100

Verification 30

Rating breakdown

Common questions

Can I get a roof inspection the same day I call?: One customer received an inspection at 3pm after calling at 2pm, though this may not be standard.
Do you use your own crews or subcontractors?: The website claims 'our own crews on our payroll will perform all work; no subcontracting or day laborers', but reviews document subcontractors being hired and sent ahead of schedule, causing major damage in one case.
How long do roofs typically last after Tom Yancey installation?: Multiple customers report roofs installed 20+ years prior still performing well, though recent project management complaints suggest current service may differ.

Contact

Phone: +1916-979-1888
Website: http://www.tomyancey.com/
Address: 7101 Fair Oaks Blvd, Carmichael, CA 95608
Open in Google Maps

Last verified 2026-07-26

Opening hours

Monday: 07:30-16:30
Tuesday: 07:30-16:30
Wednesday: 07:30-16:30
Thursday: 07:30-16:30
Friday: 07:30-16:30
Saturday: Closed
Sunday: Closed

As listed on Google.

From their website

Services listed

Residential RoofingCommercial RoofingLow Slope RoofingMetal RoofingPVC RoofingModified Bitumen RoofsThermoplastic Polyolefin (TPO)Shingle Roofs

Operating:since 1888

As published by the business on its own website; not independently verified.

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