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5 Star Roofing LLC

Updated 2026-07-26 · 6,274 reviewed · 348 listed · Scored from 87 Google reviews · How we rank ›

4.9(87) 79 composite score See reviews on Google ✓ Google-verified
Roof RepairRoof Replacement & InstallationRoofing Contractor

Google-verified87 Google reviews

5 Star Roofing LLC
Services
Roof Repair, Roof Replacement & Installation, Roofing Contractor
Reviews
87

What recent reviews say

Most customers report fast, professional roof work with attentive staff who explain the process clearly. Brian (estimator) and Hector (project manager) earn particular praise for thoroughness and follow-up. However, three recent complaints describe serious issues: one customer paid $29,000 for a roof and gutters that leaked within four days, caused interior water damage and mold, and the owner refused warranty claims; another waited three months for scheduling after providing an estimate; a third received a $2,800 quote for an 8-tile job that another company completed for $600. The 4.9 rating masks this polarization.

Strengths include drone inspections, efficient crews, and willingness to accommodate changes. Named staff like Jennifer, Natalie, and Michael appear in positive reviews. The company serves both small repairs and full replacements in the Sacramento area. Fleet and equipment appear adequate for standard residential jobs, though one complaint mentions lacking proper machines for gutter vending.

Praised for
  • quality workmanship and efficiency
  • responsive and knowledgeable staff
  • professional crew conduct
  • fair pricing and honest communication
  • thorough inspection and assessment
Watch-outs
  • warranty not honored for leaks
  • installation defects causing water damage and mold
  • inconsistent quality and missed damage during estimate
  • long delays scheduling after estimate
  • excessive markup on small jobs
quality-workmanshipskilled-crewresponsive-communicationpunctualfair-pricingcleans-up-after-jobpunctual-crewleak-recurredwarranty-honoredoverpricedmissed-deadlines
Best for: Homeowners seeking fast roof repairs or replacements willing to check references closely before commitment.
Think twice if: Warranty enforcement and quality control appear inconsistent; one customer experienced persistent leaks, mold, and refusal to honor warranty after a $29,000 project.

Strengths

  • Named staff (Brian, Hector, Jennifer) who follow up personally
  • Drone inspections at estimate and completion
  • Flexible with change orders and small jobs
  • Often completes work in one day

Worth knowing

  • Brian praised as thorough estimator and inspector
  • Hector manages projects from start to finish
  • Jennifer schedules; Michael does post-job follow-up
  • Drone used for roof assessment and final inspection
  • Go Green Loan paperwork handled in-house
  • One $29,000 roof and gutter job leaked within 4 days
  • Three-month scheduling delay reported after estimate acceptance
  • Pricing variance: $2,800 quote vs. $600 from competitor for 8-tile replacement

What reviews say by service

Roof Repair
Quick turnaround and clean-up praised; one customer's repair leaked within days and remained unresolved six months later.
Roof Replacement & Installation
Often completed in one day with professional crew; one full replacement job developed leaks, water damage, and improper flashing within four days.

How it compares

  • Rated 4.9 against a 4.64 average across the 236 roof repair businesses listed here.
  • Has more Google reviews than 90% of the businesses in this directory.

How we scored this

Ranking Method
Star rating 89
Review volume 84
Review recency 100
Review sentiment 48
Profile completeness 100
Verification 30

Rating breakdown

5
84
4
0
3
0
2
0
1
3

Common questions

Do you send crews in one day?
Several customers report roof replacements completed in a single day, though scheduling can take time after the estimate is accepted.
What is your warranty policy?
One customer reported the owner refused to honor warranty claims for leaks that appeared after a $29,000 project; other customers' reviews do not address warranty terms.
Do you accept small jobs?
Yes, the company takes jobs as small as 8-tile replacements, though pricing may be high relative to competitors (one quote was $2,800; another company charged $600 for the same work).
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Last updated 2026-07-26