5 Star Roofing LLC
Most customers report fast, professional roof work with attentive staff who explain the process clearly. Brian (estimator) and Hector (project manager) earn particular praise for thoroughness and follow-up. However, three recent complaints describe serious issues: one customer paid $29,000 for a roof and gutters that leaked within four days, caused interior water damage and mold, and the owner refused warranty claims; another waited three months for scheduling after providing an estimate; a third received a $2,800 quote for an 8-tile job that another company completed for $600. The 4.9 rating masks this polarization. Strengths include drone inspections, efficient crews, and willingness to accommodate changes. Named staff like Jennifer, Natalie, and Michael appear in positive reviews. The company serves both small repairs and full replacements in the Sacramento area. Fleet and equipment appear adequate for standard residential jobs, though one complaint mentions lacking proper machines for gutter vending.
