
Harlan Quality Roofing, Inc
Most roofing jobs run smoothly with fast turnarounds and crews who explain work clearly. Staff like Jason and Juan earn praise for honesty and avoiding upsell pressure. One roof replacement soured over a chimney leak: the customer asked for water-test photos and a retest, which weren't documented. Billing for dry rot repairs also lacked clarity until multiple requests for labor breakdowns. Harlan handles inspections, replacements, and small fixes well when scope is simple. Problems emerge when diagnostics require follow-up testing or when contract work overlaps with change orders. The company responds to emails but doesn't always provide the detailed documentation upfront that customers need to verify the work.

