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Yancey Home Improvements, Inc.

Updated 2026-08-26 · 11,638 reviewed · 352 listed · Scored from 102 Google reviews · How we rank ›

4.4(102) 78 composite score See reviews on Google ✓ Google-verified Publishes prices
Roof RepairCommercial RoofingGutter Installation & RepairRoof Replacement & InstallationRoofing ContractorRoof Inspection & Insurance ClaimsResidential Roofing

Google-verified102 Google reviewssince 1888

Yancey Home Improvements, Inc.
Services
Roof Repair, Commercial Roofing, Gutter Installation & Repair
Reviews
102

What recent reviews say

Most customers praise Yancey's knowledgeable sales team and skilled installation work, especially when estimators like Gary, Brian, and Tommy take time to explain options without pressure. Project managers Cruz, Slater, and Max earned particular recognition for professionalism and advocacy. However, several reviews flag slow follow-up after quotes are given, poor cross-department communication, missed deadlines, and premium pricing that some found hard to justify.

When Yancey performs well, customers note smooth installs, quality craftsmanship, and crews who show up on time. The company's longevity since 1888 and GAF Master Elite status matter to buyers evaluating their roofing choice. Problems cluster around scheduling delays early in the sales process and gaps between what estimators promise and what project managers deliver.

Praised for
  • knowledgeable, professional estimators
  • skilled installation crews
  • honest, upfront pricing and communication
  • responsive project managers (Cruz, Slater, Max)
  • quality workmanship and attention to detail
Watch-outs
  • slow follow-up and poor responsiveness after initial estimate
  • communication failures between departments
  • delays and missed commitments on installation timelines
  • expensive pricing compared to competitors
quality-workmanshipskilled-crewresponsive-communicationpunctual-crewfair-pricingoverpricedpoor-communicationmissed-deadlinesunresponsive-after-payment
Best for: Homeowners seeking a roofing estimate or remodel who value in-depth consultation and skilled installation, and who prioritize workmanship quality over the fastest turnaround.
Think twice if: You need a quick decision and smooth scheduling; reviewers report weeks of waiting for follow-up after the initial estimate, and scope changes late in the process.

Strengths

  • Long operating history (since 1888); established reputation for handling complex situations
  • GAF Master Elite Certification and James Hardie Authorized Installer status
  • Named estimators (Gary, Brian, Tommy) consistently praised for patient, pressure-free consultation
  • Strong installation crews known for speed and quality finish work

Worth knowing

  • Estimators Gary Modrall, Brian Speaks, Tommy Loiacono recognized for patient, knowledgeable consultations without pressure
  • Project managers Cruz and Max earned praise for timely coordination and quality oversight
  • Installer Guillermo and crew members Leo and Mauricio noted for top-tier craftsmanship
  • One bathroom remodel took longer than promised (2 days vs. 1 day advertised); wrong product shipped from warehouse in another case
  • Roof estimate $10K less than competitor's quote mentioned in one review
  • Multiple reviews cite poor responsiveness: one buyer waited 29 days post-estimate with minimal contact before cancelling; another reported being hung up on twice when calling for initial appointment

What reviews say by service

Roof Repair
Generally praised for quality; one review cited professional inspection by Gary.
Roof Replacement & Installation
Strong on workmanship and crew speed; delays and unmet timelines in early scheduling phase are the main friction point.
Residential Roofing
Customers value the company's longevity and ability to identify and address issues in advance rather than post-install.
Gutter Installation & Repair
Limited review detail; no specific praise or complaints in provided reviews.
Commercial Roofing
No review evidence provided.
Roof Inspection & Insurance Claims
Gary Modrall noted for professional, thorough roof inspection and explanation.

How it compares

  • Rated 4.4 against a 4.57 average across the 267 roof repair businesses listed here.
  • Has more Google reviews than 91% of the businesses in this directory.

How we scored this

Ranking Method
Star rating 62
Review volume 87
Review recency 100
Review sentiment 64
Profile completeness 100
Verification 30

Rating breakdown

5
84
4
0
3
3
2
7
1
8

Common questions

How long does a roof installation typically take?
One customer reported a roof install was completed quickly and looked great; another bathroom remodel took 2 days instead of the promised 1 day. Yancey advertises 1-day installs in TV ads, though outcomes vary. Installation crews work on time when scheduled.
What if I am unhappy with the work?
Yancey has handled warranty work; one review describes Cruz advocating for customer upgrades on a Jacuzzi shower warranty re-do, and craftsman Guillermo performing top-notch quality work on that install.
How much will an estimate cost?
No cost for estimate is mentioned in reviews. Estimates are provided by sales consultants like Gary, Brian, and Tommy during home visits.
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Last updated 2026-08-26